• Inspection Coordinator

    Job Locations US-NJ-Somerset | US-NY-New York City
    Requisition ID
  • Overview

    The Installation Coordinator is responsible for the customer communication and project organization from handoff from the support team to completion of installation. This position will assist with a variety of operational tasks within the Branch to ensure smooth operations.


    Project Management


    ● Manages install projects from scheduling through building permit signoff

    ● Manages construction schedule to fill it for maximum utilization

    ● Effectively communicates to Branch staff and stakeholders through Sunrun’s scheduling tools

    ● Ensure project management tools such as Workflow Management stay accurate and up to date

    ● Coordinate and schedule other trades, and utility as needed, in conjunction with the solar installation

    ● Maintain a basic understanding of utility, permitting & other external lead times


    Customer Communication


    ● Provides exceptional customer service through setting proper expectations and reinforcement at every touch point of the installation project

    ● Provides quick response to the customers, seek project documentation as necessary to complete projects

    ● Log each milestone update and note in workflow management system

    ● Coordinate customer payments with members of your team

    ● Discuss customer feedback, ensure open issues addressed on every project (with Branch Manager) and solicit NPS feedback for both installation (ESO) and New Customer (PTO) surveys. Strive for “10” ratings


    Branch Operations Support


    ● May be responsible for Permit support (prepare, submit, and retrieve permit packages in accordance with jurisdictional requirements)

    ● May be responsible for document support on installation projects (HOA, customer detail, third-party financing agreements and more)

    ● May assist in coordinating and maintaining meeting notes and cross-functional marketing when assigned




    ● High school diploma or equivalent; Bachelor’s degree preferred

    ● 3-5 years of previous project administration or field construction experience

    ● Demonstrated customer service skills

    ● Strong verbal and written skills

    ● Excellent organizational and time management skills

    ● Detail-oriented and enjoys working in a fast-paced environment

    ● Strong computer skills including proficiency in MS Word, Excel, Outlook, and internet use, Oracle experience a plus

    ● Strong work ethic

    ● Ability to prioritize and complete a variety of simultaneous tasks with a high level of organization


    Physical Demands


    ● Ability to perform normal office duties

    ● Ability to operate office equipment including computers and determine accuracy of work

    ● Ability to interact and participate in meetings





    This description indicates the general nature and level of the qualifications and duties required of employees in this job classification, as well as the essential functions a person must be able to perform to do this job.  It is not designed to be a comprehensive inventory of all duties and qualifications required of employees assigned to this job.  
    Sunrun Inc. and its subsidiaries are equal opportunity employers and make employment decisions on the basis of merit and business need.  We hire without consideration to race, color, religion, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.


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